Feedback Form
Feedback, Compliments and Complaints
At Tedoo, we are committed to providing high-quality, person-centred services. We value feedback, compliments, concerns and complaints as opportunities to learn, improve and ensure we are meeting your needs.
We welcome feedback from participants, children, young people, families, carers, advocates and other stakeholders and encourage you to share your experience with us using the form below.
Providing feedback will not negatively impact the supports or services you receive from Tedoo. We welcome all feedback and will treat concerns respectfully, fairly and confidentially. We are committed to ensuring our feedback process is accessible and supportive, and children and young people can provide feedback themselves or with the support of a parent, carer, advocate or trusted person.
If you would prefer to provide feedback directly, please contact our office on 0408 682 287 or admin@tedoo.com.au and ask to speak with a member of the Tedoo Management Team.
Your feedback helps us to:
- Improve the quality and safety of our services
- Recognise what we are doing well
- Resolve concerns fairly and promptly
- Support positive outcomes for participants and families
Whether you would like to share a compliment, suggestion, concern or complaint, we welcome your feedback and appreciate you taking the time to share your experience with us.
External Complaints and Advocacy Services
You can raise concerns with external organisations at any time, including if you feel we have not resolved your concerns satisfactorily.
NDIS Quality and Safeguards Commission
The NDIS Commission regulates NDIS providers and handles complaints about NDIS supports and services.
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
Disability Advocacy Services
Independent advocates can support you to understand your rights, raise concerns and make complaints.
Phone: Disability Gateway 1800 643 787
Website: www.disabilitygateway.gov.au